Small Unit Group
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Business Services Managers
Business Services Managers plan, organise, direct, control and coordinate sales and marketing activities of an enterprise or organisation.
Alternative Names
Tasks
planning, administering and reviewing customer services and after-sales services and maintaining good customer relations
planning and organising special sales and marketing programmes based on sales records and market assessments
planning, directing and coordinating the business services activities of the enterprise or organisation
representing the department in its dealings with other divisions of the organisation or with external agencies
overseeing the selection, training and performance of staff
planning and directing daily operations
managing, planning, scheduling and monitoring the tasks of other workers.
performing related tasks
controlling expenditure and ensuring the efficient use of resources
establishing and directing operational and administrative procedures
monitoring customer service, invoicing, payments and administration costs
directing merchandising methods and distribution policy by coordinating the work of salespersons or organising appointment of agents and distributors
determining price lists, discounts and delivery terms, credit arrangements, product mix, geographical sales areas, sales promotion budgets, sales methods, customer service standards, special incentives and special campaigns
Skills
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Laporan Kewangan
Analisis Faktor
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