Introduction Of MASCO Structure Of Classification Users of MASCO Progressive Wage Policy
Index Directory Statistic Publication Agency
Major Group
1
Managers
Sub-Major Group
12
Administrative And Commercial Managers
Minor Group
122
Sales, Marketing And Development Managers
Unit Group
1222
Advertising And Public Relations Managers
Small Unit Group
1222-01
Advertising Manager
1222-02
General Affairs Manager
1222-03
Communications Manager
1222-04
Public Relations Manager
1222-05
Display Manager
1222-06
Customer Service Manager
1222-07
Contact Centre Manager
1222-08
Call Centre Manager
1222-09
Call Centre Operation Manager
1222-10
Contact Centre Team Leader Manager
1222-11
Customer Team Leader
1222-12
Customer Relationship Manager
1222-13
Social Media Manager
1222-14
Tour Manager
1222-15
Event Manager
1222-16
Survey Manager Questionnaire
Kod MASCO
1222-06
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Customer Service Manager
Customer Service Manager ensures that the customers of a company are satisfied with the services. They develop effective customer service procedures, policies, and standards.
Alternative Names
Customer Team Leader
Customer Relationship Manager
Contact Centre Manager
Call Centre Manager
Call Centre Operation Manager
Contact Centre Team Leader Manager
Tasks
Maintaining accurate records and document all customer service activities and discussions
Assessing service statistics and prepare detailed reports
Staying informed on the latest industry techniques and methods
planning and managing information programmes for legislators, the mass media and general public about the plans, accomplishments and points of view of the enterprise or organisation
negotiating advertising contracts with officials of newspapers, radio and television stations, sports and cultural organisations and advertising agencies
Supervising day-to-day operations in the customer service department
Responding to customer service issues in a timely manner
  • K
    Financial And Insurance /Takaful Activities
  • M
    Professional, Scientific And Technical Activities
  • G
    Wholesale And Retail Trade, Repair Of Motor Vehicles And Motorcycles.
  • J
    Information And Communication
  • C
    Manufacturing
  • M731-001-5:2021
    Digital Marketing Management
  • FB-018-5:2012
    Sales & Marketing Management
  • FB-025-5:2012
    Administrative Management
  • M702-001-5:2019
    Customer Experience Management
  • 0323
    Media and Communications
  • 0414
    Management and Administration
  • 0415
    Marketing and Advertising
Skills
Decision Making
Critical Thinking
Speaking
Sales Management
Internet literacy
Online Advertising
Budget Management
Business Management
Digital Advertising
Social Perceptivenesss
Active Listening
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Laporan Kewangan
Analisis Faktor
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Courses
Kursus Layak Dituntut
Kursus e-Latih Online
Kursus TVET Madani