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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4223
Telephone Operators
Small Unit Group
4223-01
Telecommunication Service Operator
4223-02
Private Branch Exchange Telephone Operator
4223-03
Telephone Exchange Telephone Operator
4223-04
Telephonist
4223-05
Telecommunication Service Supervisor
4223-06
General Assistant (Telephone Operator)
4223-07
Answering service operator
4223-08
Telephone Operator
Kod MASCO
4223
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Telephone Operators
TVET
Telephone Operators operate telephone switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and deliver messages to staff or clients.
Dasar Gaji Progresif
Gaji Pokok Permulaan
RM 2,190
Kenaikan Gaji Tahunan
Minimum 6% Setahun
Alternative Names
Tasks
dealing with telephone inquiries and recording messages
supervising, scheduling and monitoring the tasks of other workers.
performing related tasks
Receiving and connecting incoming and outgoing calls of all staff, make fault reports and lists of remote calls (Private Trunk Calls) made by staff
investigating operating system problems and informing about repair services
forwarding messages to staff or clients
operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
connecting outgoing calls
Skills
Laporan Kewangan
Analisis Faktor
