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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4223
Telephone Operators
Small Unit Group
4223-01
Telecommunication Service Operator
4223-02
Private Branch Exchange Telephone Operator
4223-03
Telephone Exchange Telephone Operator
4223-04
Telephonist
4223-05
Telecommunication Service Supervisor
4223-06
General Assistant (Telephone Operator)
4223-07
Answering service operator
4223-08
Telephone Operator
Kod MASCO
4223-01
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Telecommunication Service Operator
Telecommunication Service Operator manage incoming calls, collect required data, have fast and accurate typing skill, route calls to where they need to go, and record conversations where required.
Alternative Names
Private Branch Exchange Telephone Operator
Telephone Exchange Telephone Operator
Telephonist
Telephone Operator
Answering service operator
Telecommunication Service Supervisor
General Assistant (Telephone Operator)
Tasks
operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
receiving and connecting incoming and outgoing calls of all staff, making reports o damages and listing trunk calls made by staf
investigating operating system problems and informing about repair services
connecting outgoing calls
dealing with telephone inquiries and recording messages
forwarding messages to staff or clients
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MProfessional, Scientific And Technical Activities
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NAdministrative And Support Service Activities
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O841-002-2:2017Strategic and Tactical Telecommunication Operation
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0323Media and Communications
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0414Management and Administration
Skills
Data Entry
Operating System Software
Laporan Kewangan
Analisis Faktor
