Portal eMASCO

Customer Help Desk Officer provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Alternative Names

Tasks

preparing equipment for staff use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Respond to user inquiries regarding software and hardware operation to resolve issues

install and perform minor repairs to hardware, software, or software equipment, according to design or installation specifications

overseeing the daily performance of communication and computer systems

enter commands and detect errors and observe system functioning to verify proper operation

M
Professional, Scientific And Technical Activities

IT-020-3:2013
Computer System Operation
IT-030-3:2013
Computer Network Services
IT-030-4:2013
Computer Network Administration
IT-020-4:2013
Computer Systems Administration

0611
Information Technology and Information System
0688
Inter-Disciplinary Programmes and Qualifications Involving Information and Communication Technologies

Skills

Asas

Active Listening

Proficiency in giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.

Critical Thinking

Proficiency in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Decision Making

proficiency in choosing between two or more alternatives.

Reading Comprehension

Proficiency in understanding written sentences and paragraphs in work related documents.

Active Learning

Proficiency in applying new knowledge.

Khusus

Working with Computers

ability to use computers and other digital tools to develop, install and maintain ICT software and infrastructure.

Food Safety

proficiency in food handling, preparation, and storage practices that preserve food quality to prevent contamination and food-borne diseases.

Cybersecurity Assessment

proficiency to identify cybersecurity risk level and determine the maturity of their cybersecurity programs.

Network Administration

<p>proficiency in administering and managing the computer networks of one or many organisations.</p>

Penetration Testing

proficiency in simulating cyber attack against computer system to check for exploitable vulnerabilities.

Courses

Kursus Layak Dituntut

Kursus e-Latih Online

Kursus TVET Madani