Introduction Of MASCO Users of MASCO Structure Of Classification Progressive Wage Policy
Index Directory Statistic Publication Agency
Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4222
Contact Centre Information Clerks
Small Unit Group
4222-01
Information Assistant Grade S19
4222-02
Appointments Clerk
4222-03
Customer Service Supervisor
4222-04
Call Centre Clerk
4222-05
Customer Service Assistant
4222-06
Call Centre Agent (Customer Service)
4222-07
Customer Contact Centre Information Clerk
Kod MASCO
4222-04
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Call Centre Clerk
Call Centre Clerk responsible of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.
Alternative Names
Tasks
advising clients of additional products or services
directing clients or patients to the appropriate location or person
dealing with telephone requests for information or appointments
taking charge of incoming calls and messages from clients either responding to queries, handling calls about services or sorting complaints
sending letters, information sheets and other documents to clients
issuing invoices or handling payments, if necessary
  • G
    Wholesale And Retail Trade, Repair Of Motor Vehicles And Motorcycles.
  • J
    Information And Communication
  • M
    Professional, Scientific And Technical Activities
  • C
    Manufacturing
  • K
    Financial And Insurance /Takaful Activities
  • M702-001-2:2019
    Customer Experience Operation Support Services
  • 0416
    Secretarial And Office Studies
  • 0323
    Media and Communications
  • 0414
    Management and Administration
Skills
Data Entry
Microsoft Office
Order Processing
Administration Management
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Laporan Kewangan
Analisis Faktor
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Courses
Kursus Layak Dituntut
Kursus e-Latih Online
Kursus TVET Madani