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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4222
Contact Centre Information Clerks
Small Unit Group
Kod MASCO
4222-07
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Customer Contact Centre Information Clerk
Customer Contact Centre Information Clerk provide advice and information to clients, respond to queries regarding a company’s or an organization’s goods, services or policies, and process financial transactions using the telephone or electronic communications media such as email.
Alternative Names
Tasks
advising clients of additional products or services
directing clients or patients to the appropriate location or person
dealing with telephone requests for information or appointments
taking charge of incoming calls and messages from clients either responding to queries, handling calls about services or sorting complaints
issuing invoices or handling payments, if necessary
sending letters, information sheets and other documents to clients
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JInformation And Communication
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MProfessional, Scientific And Technical Activities
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M702-001-2:2019Customer Experience Operation Support Services
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0416Secretarial And Office Studies
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0323Media and Communications
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0414Management and Administration
Skills
Data Entry
Microsoft Office
Order Processing
Administration Management
Laporan Kewangan
Analisis Faktor
