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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4222
Contact Centre Information Clerks
Small Unit Group
Kod MASCO
4222-06
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Call Centre Agent (Customer Service)
Call Centre Agent (Customer Service) provide advice and information to clients, respond to clients’ queries regarding an organisation’s goods, services or policies and process financial transactions via telephone or electronic communications media such as e-mail. They are located in premises that may be far from clients.
Alternative Names
Tasks
taking charge of incoming calls and messages from clients either responding to queries, handling calls about services or sorting complaints
dealing with telephone requests for information or appointments
directing clients or patients to the appropriate location or person
sending letters, information sheets and other documents to clients
issuing invoices or handling payments, if necessary
advising clients of additional products or services
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GWholesale And Retail Trade, Repair Of Motor Vehicles And Motorcycles.
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JInformation And Communication
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MProfessional, Scientific And Technical Activities
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CManufacturing
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KFinancial And Insurance /Takaful Activities
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M702-001-2:2019Customer Experience Operation Support Services
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0416Secretarial And Office Studies
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0323Media and Communications
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0414Management and Administration
Skills
Data Entry
Microsoft Office
Order Processing
Administration Management
Laporan Kewangan
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