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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4225
Enquiry Clerks
Small Unit Group
Kod MASCO
4225-01
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Administrative Assistant (Customer Service) Grade 21
Administrative Assistant (Customer Service) Grade 21 respond to personal, written, electronic mail and telephone queries and complaints about the organisation’s goods, services and policies, provide information and refer people to other sources. They are assigned to locations which place them in direct contact with clients.
Alternative Names
Tasks
answering queries about services and policies
handling telephone calls efficiently
performing related tasks
providing information facilities available, location, price and related issues.
supervising, scheduling and monitoring the assignments of other workers
providing information about the services offered by the agency, and assisting customers / guests in settling issues arising
recording and tracking complaints until conclusion of the matter and notifying customers / guests from time to time of the progress in settling their complaints
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OPublic Administration And Defence, Compulsory Social Activities
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SOther Service Activities
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M702-001-2:2019Customer Experience Operation Support Services
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0416Secretarial And Office Studies
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0323Media and Communications
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0414Management and Administration
Skills
Data Entry
Database Management
Microsoft Office
Record Keeping
Laporan Kewangan
Analisis Faktor
