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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4225
Enquiry Clerks
Small Unit Group
Kod MASCO
4225-03
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Customer-Complaints Clerk
Customer-Complaints Clerk handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Alternative Names
Inquiries Clerk
Tasks
handle all phone calls efficiently and with quality
answering queries about services and policies
providing information about the services offered by the agency, and assisting customers / guests in settling issues arising
recording and tracking complaints until conclusion of the matter and notifying customers / guests from time to time of the progress in settling their complaints
providing information facilities available, location, price and related issues
supervising, scheduling and monitoring the assignments of other workers
performing related tasks
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HTransportation And Storage
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OPublic Administration And Defence, Compulsory Social Activities
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M702-001-2:2019Customer Experience Operation Support Services
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0416Secretarial And Office Studies
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0323Media and Communications
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0414Management and Administration
Skills
Data Entry
Database Management
Microsoft Office
Record Keeping
Laporan Kewangan
Analisis Faktor
