Portal eMASCO

Customer Service Officer Grade N19 responsible for performing duties related to telephone services, information services and customer relations services at the relevant agency level such as handling telephone calls (internal and external levels) to serve and assist customers who deal with the agency and provide information on services provided by the agency.

Alternative Names

Tasks

providing information about the services offered by the agency, and assisting customers / guests in settling issues arising

recording and tracking complaints until conclusion of the matter and notifying customers / guests from time to time of the progress in settling their complaints

providing information facilities available, location, price and related issues

performing related tasks

supervising, scheduling and monitoring the assignments of other workers

answering queries about services and policies

handling all phone calls efficiently and with quality